Archives for February 2012

Integrating and Aligning Multiple Process Methodologies

Integrating and Aligning Multiple Process Methodologies In recent discussions, readers have referred to the many different process methodologies and considerations that a BPM team needs to think about as they undertake various types of BPM initiatives. Here is an effort to provide an overview of what a team ought to consider.

Process and Productivity

Process and Productivity One key to improving a process is to improve its productivity – to do more for less. This Advisor provides a quick overview of the levers a process team should consider as it tries to improve productivity.

A Lightweight Approach for Designing Enterprise Architectures Using BPMN

A Lightweight Approach for Designing Enterprise Architectures Using BPMN In this Article, Oscar Barros, Ricardo Seguel and Alejandro Quezada present an integrated and lightweight design approach for Enterprise Architecture using a generic architecture and patterns expressed in BPMN. The approach facilitates the modeling between the four different levels involved in EA – process architecture, business […]

Performance Architecture: A Walk on the Performance Side, Part III

Performance Architecture: A Walk on the Performance Side, Part III As they did in the two previous parts of this three-part series, in this month’s Column Roger Addison and Carol Haig provide tools that can help process experts with the human performance side of work – in this case, at the Workplace/Performance level. Success at […]

Reunifying Knowledge and Business Process Management

Reunifying Knowledge and Business Process Management Chris Taylor Chris Taylor observes that a great deal of time and effort is wasted as IT and business struggle to understand each other’s vocabulary and needs – a circumstance that often leads to distrust and lack of cooperation. Chris warns that organizations that manage knowledge and process separately […]

BPM and Organization Personnel: Part 3—Governing BPM for Maturity and Value

BPM and Organization Personnel: Part 3—Governing BPM for Maturity and Value Jim Boots In this third in a series of Articles on BPM capability development, Jim Boots discusses the role of a BPM Governance Body in supporting a BPM initiative. The Governance Body both oversees the development of BPM capabilities and, once BPM projects are […]

Down Under: How do you Motivate Employees to Provide a High Level of Customer Service and Satisfaction?

Down Under: How do you Motivate Employees to Provide a High Level of Customer Service and Satisfaction? Although many organizations claim that “our people are our greatest asset,” they often don’t take time to develop and care for their greatest asset. To remedy this problem, John Jeston suggests a model developed by Frederick Herzberg in […]

Human Processes: Virtual Teams

Human Processes: Virtual Teams Keith Harrison-Broninski posits that knowledge workers lose nearly one third of their time coordinating their work with others, time that is essentially wasted and that adds up to a significant financial loss to the organization. To solve this problem, Keith proposes a Human Interaction Management technique that enables virtual teams to […]

Extreme Competition: Call Your Broker – The Rise of Cloud Service Brokerages

Extreme Competition: Call Your Broker – The Rise of Cloud Service Brokerages Peter Fingar predicts that over the next few years, we will see some key trends developing that will change the IT services industry as a result of the emergence of cloud computing. Peter believes that companies will reach outside their internal IT departments […]

The Truth About Green Business by Gil Friend.

The Truth About Green Business by Gil Friend. This book is a report on leading companies that are embracing low energy and sustainable business models by one of the prominent consultants in the field.

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