Archives for December 2011

Impressions of BPM in Brazil

Impressions of BPM in Brazil In October we visited Brazil to present a series of seminars. This Advisor reports on the BPM scene we found in this rapidly emerging market and describes some typical BPM applications.

Notes On Innovation

Notes On Innovation We have been publishing Notes on Innovation for two years now. This month we remind readers of why we created Notes on Innovation, provide an index to the Notes published to date and invite readers to submit Notes on Innovation of their own.

The Process Management Gap

The Process Management Gap Geoffrey Moore described a technology innovation lifecycle and noted that there was a gap – or chasm – between early adopters and the early majority. We suggest there is something similar that occurs in the Process Maturity Model – the gap between Level 2 and 3 that organizations fall into if […]

Class Notes: BPM Research and Education—X—Aware Business Process Management

Class Notes: BPM Research and Education—X—Aware Business Process Management In his final Column for 2011, Jan Recker discusses some current efforts in BPM research and education that try to move BPM thinking forward into new areas of application. He has chosen x-aware BPM as the general heading for these efforts.These initiatives have, in common, the […]

Human Processes: Plan like the Professionals

Human Processes: Plan like the Professionals In today’s rapidly changing business environment all organizations must collaborate, both internally and externally, and must face the challenge of developing new collaboration strategies. Keith Harrison-Broninski argues that old management techniques and tools cannot effectively meet this challenge. Read Keith’s advice on how to sort through all of the […]

Process Governance, Part II

Process Governance, Part II Rafael Paim In Part I of this Article, Rafael Paim and Raquel Flexa examined four model governance frameworks and offered their analysis of what is useful and what is missing in each one. Based on their experience working with a wide range of organizations in the private and public sectors, they […]

Bridges over Troubled Waters: Process Fitness

Bridges over Troubled Waters: Process Fitness In this Article, Grzegorz Gruchman considers various options available to organizations that have begun an enterprise wide modeling initiative. To provide a context for his discussion, he explores some current schools of thought prevalent in business schools and among theorists on the topic of BPM. His conclusions on the […]

Extreme Competition: Consider Big Data the Most Important Thing for Business since the Internet

Extreme Competition: Consider Big Data the Most Important Thing for Business since the Internet No stranger to reporting on innovative ideas in business, this month Peter Fingar explores the meaning of and the implications for business of Big Data. He believes that Big Data is all about delivering new insights to decision makers. Historically, data […]

Processes in Practice: It’s the Customer Journey that Counts

Processes in Practice: It’s the Customer Journey that Counts Rob Davis examines six characteristics of a good customer experience. What is common to all of them is that they are all determined by the efficiency and effectiveness of business processes. To measure how your organization’s processes perform Rob proposes that you test the customer experience. […]

Northrop Grumman Case Study

Northrop Grumman Case Study Tim Leach In this Case Study, Tim Leach describes how Northrop Grumman Aerospace Systems, confronted by sizable budget cuts by the Department of Defense and competition from emerging smaller companies, undertook an initiative to become more agile, forcing them to rethink the way they delivered value to their customers. Since the […]

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