Archives for November 2011

The Role of IT Processes in Value Chains

The Role of IT Processes in Value Chains Some software applications, like email, provide support to the entire organization. Other software applications, like web-based retailing, are at the heart of the value chain and need to be measured and managed by the value chain manager.

Is BPM a Fad or a Discipline?

Is BPM a Fad or a Discipline? Software vendors and consultants love fads. They like to have new things to talk about; new ways to explain what value their products or services bring to the market. Disciplines are based on principles, experimentally established facts, and evolution rather than revolution. Which category – fad or discipline […]

Enterprise Business Architecture—A Phased Methodology for Developing a Business Information Repository

Enterprise Business Architecture—A Phased Methodology for Developing a Business Information Repository Eswar Ganesan In this Article, Eswar Ganesan, a Business Architecture Consultant with Infosys Labs in India, offers a comprehensive survey of EBA literature and proposes a four phase approach for effective implementation of whatever framework the enterprise adopts.

Down Under: Should we Really be Customer Centric?

Down Under: Should we Really be Customer Centric? John Jeston dares to ask if the current emphasis on customer centricity really provides the greatest service to the organization adhering to that mandate. He warns of the perils of strict adherence to the principles of customer centricity to the neglect of employee centricity. Do you agree […]

Practical Process: Becoming Process Centric

Practical Process: Becoming Process Centric Roger Tregear believes that the road to higher level BPM maturity can be predictable and achievable. In his Column this month, he lays out, in a straight forward manner, his vision of the steps necessary for an organization to become truly process-centric. He encourages readers to participate by rendering their […]

MDA Journal: UML Profiling Comes of Age

MDA Journal: UML Profiling Comes of Age For the past ten years, David Frankel has witnessed and participated in the effort to develop frameworks that allow enterprise architects to create domain-specific graphical modeling languages and tools with less effort than has been required in the past. In this Column, David reports that, to a significant […]

Process Governance: Definitions and Framework

Process Governance: Definitions and Framework Rafael Paim In this Article, Rafael Paim and Raquel Flexa examine four model governance frameworks and offer their analysis of what is useful and what is missing in each one. Based on their experience in working with a wide range of organizations in both the private and public sectors, they […]

A Practitioner’s Perspective: Capabilities, Agile and Process Blindness

A Practitioner’s Perspective: Capabilities, Agile and Process Blindness In his Column this month, Alec Sharp adds his voice to the growing number of BPM practitioners weighing in on the capabilities issue—is it just business process by any other name? Alec’s recent experience suggests that the emergence of such terms as “business capabilities,” “capability maps,” and […]

Business Process Management: Where to Start

Business Process Management: Where to Start Carl Lehmann believes that the best way to start a business process management initiative is to take stock of business processes as strategic assets and manage them using proven portfolio management techniques. In this Article, he describes what a business process portfolio looks like and how to create one […]

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