Archives for October 2011

Capabilities, Again

Capabilities, Again We published an Advisor on Capabilities and Processes on July 12, 2011 and, since then, we have been involved in several discussions regarding the meaning of the term. In this Advisor, we review what we have learned and restate our position on the value of the term “capabilities” to business process practitioners.

3D Printing

3D Printing New technology makes it possible to scan objects and print them as 3-D objects using 3-D printers. Where appropriate, this technology makes it possible to generate one-off items on demand. Consider whether or not this technology might be appropriate for a process you are redesigning.

The End of Cheap Labor

The End of Cheap Labor In the past few years, the low cost of outsourced labor has been a primary source of increased productivity. For a variety of reasons, this low cost resource is rapidly disappearing as the cost of labor steadily rises around the world. This suggests that process design and automation will be […]

Ongoing Confusion of Process and Function

Ongoing Confusion of Process and Function Charles Betz notes that IT management is strongly influenced by the major process frameworks such as ITIL®, COBIT®, and CMMI®. He argues, however, that these frameworks are inconsistent with significant tenets of Business Process Management thinking. In this Article, he demonstrates the inconsistencies, discusses the implications and consequences of […]

Project Managing Business Process Improvement Initiatives

Project Managing Business Process Improvement Initiatives In her experience as a project manager, Gina Abudi has often been assigned the task of carrying out a business process improvement initiative – an assignment that many project managers dread. Here, she lays out the six steps involved in a business process improvement initiative and provides guidelines and […]

Performance Architecture: A Walk on the Performance Side—Part 2

Performance Architecture: A Walk on the Performance Side—Part 2 In Part 1of a three-part series, Roger Addison and Carol Haig investigated the work of the Performance Architect at the Worker/Individual/Team level and provided a visual and diagnostic model designed to focus clients on performance issues and alternate solutions to the almost automatic request for training. […]

BPM Critical Success Factors: Lessons Learned from Successful BPM Organizations

BPM Critical Success Factors: Lessons Learned from Successful BPM Organizations In his experience as a BPM consultant and practitioner, Roger Burlton has seen many alternative approaches to BPM and observed the practices and principles that mark the difference between failure and success. In this Article, he has synthesized these observations into a set of principles […]

Extreme Competition: The Audacity of Innovation

Extreme Competition: The Audacity of Innovation Peter Fingar asserts that today’s reality is “innovate or die.” In his Column this month, he offers 21 perspectives and key variables to be included in the work of business innovation and challenges you to use the checklist to test your knowledge of what he describes as the new […]

Human Processes: Selling Services

Human Processes: Selling Services Keith Harrison-Broninski observes that services suppliers often operate in very ineffective and inefficient ways because they employ standard techniques for continuous improvement. Keith argues that these techniques, such as Lean and Six Sigma, which were developed and refined in the manufacturing industry, are not suitable for managing the supply of services. […]

The New Edge in Knowledge by Carla O’Dell and Cindy Hubert

The New Edge in Knowledge by Carla O’Dell and Cindy Hubert This book is a report on the current state of knowledge management in large organizations. It’s written by two experts from APQC, which has a well-established reputation for its work in promoting and benchmarking best practices in this domain.

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