Archives for March 2011

Activity-Based Costing

Activity-Based Costing Organizing your financial systems to help determine the actual costs of processes is still the best way to determine how effective processes really are. ABC was popular years ago and has recently seen quite a resurgence. Here’s a quick review of where ABC is today.

Get the Customer to Do It

Get the Customer to Do It One of the ways that organizations can change processes is to hand off some activities to the customer to perform. Most of us now pump our own gas, an activity that gas station attendants performed in decades past. The customer might be a business partner, or the end user, […]

Consolidation in the BPMS Market

Consolidation in the BPMS Market Consolidation continues in the BPMS market, but what does it really mean for business managers interested in improving processes or making their organizations more process centric? Here’s my take on where we are today.

Business Process Management: Plug and Play

Business Process Management: Plug and Play Maria Moreira To achieve and maintain competitiveness, most organizations have undergone several iterations of their management systems, with the result that most of the elements of BPM are already present within their systems. However, these elements are frequently unconnected. In this Article, the authors, Maria Moreira, Karina Mingatto and […]

Two Roles of Processes in SOA

Two Roles of Processes in SOA The distinction between business processes that orchestrate services in the context of human-centric workflows, and processes that orchestrate services in the context of a single short-lived transaction, is not always understood. Misunderstanding the differences between the two types of processes may lead to costly mistakes in creating organizational architecture […]

Extreme Competition: BRICs—Innovation and Blowback

Extreme Competition: BRICs—Innovation and Blowback Peter Fingar contends that there’s a new game in the business world called BRICs—Innovation and Blowback. Innovations are now starting to flow from the world’s emerging markets—Brazil, Russia, India and China (BRIC). What effect will this have on the world as we know it? Peter suggests that to withstand the […]

BPM in Europe: Integrated Compliance, Quality and Management System

BPM in Europe: Integrated Compliance, Quality and Management System In her debut Column, Dee Carri discusses the deficiencies resulting from a piecemeal approach to quality, compliance and process improvement. Organizations that follow the piecemeal route ultimately do not fully realize the potential benefits from these programs. Increasing numbers of organizations are pursuing an approach that […]

The Right Start for BPM

The Right Start for BPM Ritesh Jain The first steps taken in any BPM initiative are critical to its success. In this Article, Ritesh Jain offers guidelines for the team assigned to implementing the initiative and details the activities necessary to get off to the right start.

A Comparison of Common Business Modeling Approaches and GODS Generic Business Architecture

A Comparison of Common Business Modeling Approaches and GODS Generic Business Architecture In this Article, Adrian Grigoriu provides a comparison of some of the most commonly used business modeling approaches and the proposed GODS (Governance, Operations, Development and Support) single page generic Business Architecture (gBA). In his Article, Adrian not only provides a comparison of […]

BPM in India: The Career Portfolio

BPM in India: The Career Portfolio After receiving numerous inquiries regarding BPM careers from readers of their BPTends Column, Jyoti Bhat and Jude Fernandez decided to devote this month’s Column to a detailed account of career paths for BPM professionals in India. Whether you’re considering a move to India, already there, or just curious about […]

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