Archives for September 2009

Reflections on an RFP

Reflections on an RFP Companies often issue requests for proposals from BPM consultants. Sometimes it is clear what the organization is looking for but more often than not, it is not. The confusion is due, in large part, to the lack of a common understanding of terminology in the BPM community. In this Advisor, we […]

BPTrends BPM Surveys

BPTrends BPM Surveys BPTrends has conducted two major surveys of the BPM market, and we have just launched our third. This month, we Spotlight our previous surveys and identify some trends readers might want to think about as they prepare for 2010.

BPM Software Products

BPM Software Products The software market has changed considerably over the past several years and BPTrends is preparing to publish a new BPM software product report that describes the BPM software market as it stands in the fall of 2009 and presents reports on the leading BPM software vendors.

Human Processes: Change Aims

Human Processes: Change Aims How can your organization avoid the Pareto principle that says that 20% of "exceptional cases" account for 80% of the costs? Keith Harrison-Broninski proposes that Human Interaction Management techniques for process management allow organizations to eliminate much of the 28% of knowledge worker time currently lost to poor control of human […]

Business Rules Solutions: Business Rules and Business Processes

Business Rules Solutions: Business Rules and Business Processes Early on in his Column, Ron Ross asserts, “Business rules do not substitute for business processes, they just make them a lot better.” Be sure to read Ron’s Column to learn how business rules and business processes relate and just how, correctly implemented, rules can improve your […]

BPM: A Global View: Social Networking and BPM of the Future

BPM: A Global View: Social Networking and BPM of the Future Rashid Khan believes that social networking has become one of the most dynamic phenomena in technology in recent years and that in the near future we will see a new generation of BPM solutions that are built on top of social networking platforms. Read […]

Practical Process: The Problem of the Question Mark

Practical Process: The Problem of the Question Mark Everyone agrees that measuring process performance is fundamental, but few do it well. In his Column this month, Roger explores some problems in establishing real process measures, capturing current values and setting targets. Read his Column and measure your experiences against Roger’s summary and analysis of measurement […]

A Practitioner’s Perspective: Some Thoughts on Process Discovery

A Practitioner’s Perspective: Some Thoughts on Process Discovery So, you think you know what your organization’s processes are? Alec Sharp contends that incorrectly identified processes are the root cause of troubled BPM projects. Read his Column for some examples of troubled projects where process discovery was flawed and for his advice on how to guard […]

Reliability Centered Process Driven Technology

Reliability Centered Process Driven Technology In this Article, Gail Petersen and Brian DeMeulle tell the story of how Facilities Management at the University of California, San Diego, implemented a successful business process renewal project in its maintenance operations. The story is illustrated with revealing breakthrough examples.

Leading Process Change

Leading Process Change Andrew Spanyi cites a 2008 McKinsey survey of executives in which only about a third said that their organizations succeeded in implementing major change. He rightly wonders why we have not observed more progress in terms of process leadership. Read his Article for his take on some answers and on ways to […]

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