Archives for June 2009

Business Process Problems

Business Process Problems Here’s a quick overview of the kinds of problems that business process practitioners confront. A process redesign team ignores any one of these problem areas at its peril. Incomplete redesigns come back to haunt the team that thought they could solve a specific problem while ignoring other key problems.

Balanced Scorecard

Balanced Scorecard Kaplan and Norton’s Balanced Scorecard, including its associated model that ties strategy to processes, is one of the major contributions that business school theorists have made to Business Process Management. In this Spotlight, we consider some of the many Articles we have published on Scorecards.

Customers and Business Processes

Customers and Business Processes Some theorists would like to separate customers from processes, imagining that processes are operations and that customers are outside the scope of process redesign. This is a dangerous idea that can seriously undermine the value of process improvement efforts. It is especially inappropriate in organizations that focus on providing services.

A Day in the Life of…

A Day in the Life of… Mike Gammage of Nimbus Partners imagines a day in the life of the CEO of a pharmaceutical company whose commitment to continuous process improvement leads to successful results that benefit the entire enterprise. For a story with a happy ending, read Mike’s imaginative Article.

MDA Journal: XBRL and Semantic Interoperability

MDA Journal: XBRL and Semantic Interoperability Dave Frankel has written extensively in previous BPTrends MDA Journals about issues relating to semantic interoperability. This month, he addresses foreseeable problems with XBRL, the eXtensible Business Reporting Language being mandated by governments world wide for various kinds of compliance reporting. Sound complicated? Dave provides a clear and concise […]

A Practitioner’s Perspective: Boxes, Lines, Widgets and Words—Managing Detail and Perspective in Models

A Practitioner’s Perspective: Boxes, Lines, Widgets and Words—Managing Detail and Perspective in Models In his first Column for BPTrends, Alec Sharp wastes no time in taking up one of the major areas of misunderstanding and disagreement in business process—that of modeling. Alec demystifies various modeling approaches and asserts that one size does not fit all. […]

Business Rules Solutions: RuleSpeak® Sentence Form

Business Rules Solutions: RuleSpeak® Sentence Form Of primary importance in effective business communication is capturing and expressing Business Rules. This month, Ron Ross presents a guide to writing Business Rules that will ensure that they are more easily understood and that practitioners who are working with large sets of Business Rules express the same ideas […]

Down Under: Beyond Process Improvement, on to Process Transformation

Down Under: Beyond Process Improvement, on to Process Transformation Why are CEO’s reluctant to apply BPM at the enterprise level when their organizations have experienced successful Process Improvement implementations? An enduring question and one that has fascinated and perplexed practitioners for years. In this month’s Column, John Jeston and Johan Nelis offer their take on […]

Extreme Competition: Cloud Oriented Business Architecture

Extreme Competition: Cloud Oriented Business Architecture Are you still up in the air about Cloud Computing? If you are, then you are precisely the reader Peter Fingar seeks to address in this month’s Column. Not known for being shy about embracing new technologies, Peter believes Cloud Computing to be the next step in the evolution […]

Gaining Ground in a Recession: Two Smart Ways to Save Big and Perform Better

Gaining Ground in a Recession: Two Smart Ways to Save Big and Perform Better Laura Mooney, Vice President of Corporate Communications at Metastorm, argues that there are better ways to survive the recession than cutting people, budgets and travel. Read Laura’s Article for two solutions that could save jobs and add significantly to the bottom […]

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