Archives for March 2007

Model the Customer Process

Model the Customer Process Here is a powerful idea that can help you pull together a group of senior managers to have a discussion of how your company is performing. Don’t begin by modeling how your business does its work – begin by modeling the process your customer goes through to interact with your company […]

Process Maturity Models

Process Maturity Models We hear more about maturity models all the time. Most people associate them with CMM, audits, and a five stage model of organizational development. Now, the OMG is considering adopting a Business Process Maturity Model (BPMM). A closer look at this maturity model suggests that it can function as a methodology for […]

Service Identification: BPM and SOA Handshake

Service Identification: BPM and SOA Handshake Srikanth Inaganti and Gopala Behera once again address this timely subject. In this article, they emphasize the need for value chain analysis and discuss some best practices to avoid ambiguities that sometimes occur in service identification. They stress the need for business and IT collaboration throughout the process to […]

Managing BPM: The IT Supply-Chain SCORcard

Managing BPM: The IT Supply-Chain SCORcard This is the third in a series of four Columns on applying SCOR-based BPM techniques to the IT Supply Chain. In this Column, Joe demonstrates how to set up an IT SCORcard for benchmarking, and for aligning performance with corporate strategy.

Lean Tools That Improve Processes: An Overview

Lean Tools That Improve Processes: An Overview In this Article, Forrest Breyfogle describes Lean Tools, their uses and advantages, and how they can best be implemented in the organization.

Whither Training? Less in the Classroom, More in the Workflow

Whither Training? Less in the Classroom, More in the Workflow Allison Rossett Allison Rossett discusses the positive aspects of the shift from classroom-based instruction to the broader and more effective arena of blended learning, where the focus is on improving performance while employees remain in the workplace, not in the classroom.

Improving Performance: EPPI Intervention Initiatives—Tools and Techniques

Improving Performance: EPPI Intervention Initiatives—Tools and Techniques In this, his first Column in 2007, Guy Wallace addresses the tools and techniques used in Stage 2 of Enterprise Process Performance Improvement (EPPI). He identifies and defines the six phases of the process involved in Stage 2 implementation.

BPM and Six Sigma: Innovation behind the Scenes

BPM and Six Sigma: Innovation behind the Scenes This month, Dr. Phil Samuel is David Silverstein’s guest author. In his Column, Dr. Samuel proposes to expand the current discourse on the synergy between BPM and Lean Six Sigma beyond entitlement performance to include innovation approaches which create new value through creativity and redesign.

Business Rules: When Is a Door not a Door?

Business Rules: When Is a Door not a Door? According to Ron Ross, “In a world of constant and accelerating change, adaptability is the name of the game.” Read his Column to learn why Rules are an essential component of your company’s strategy for achieving adaptability.

The Future of SOA, Part 1

The Future of SOA, Part 1 This month, Keith Harrison-Broninski launches a new series of articles offering guidelines for the implementation of a next-generation IT infrastructure—one that is based on the business goals of your organization rather than technical innovations.

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