Archives for September 2003

Does IT Matter?

Does IT Matter? The second September Advisor reflects on a recent article by Nicholas G. Carr, “IT Doesn’t Matter,” that appeared in a recent issue of the Harvard Business Review.

The Chief Process Officer

The Chief Process OfficerThe first September Advisor considers why a company might have a Chief Process Officer and what the CPO might do that isn’t already being done by someone else.

Time To Trigger A Transformation?

Time To Trigger A Transformation? Peter Fraser Most companies have used ISO 9000 standards to define procedures. Today, driven by the new interest in business processes, the International Standards Organization is readying a new, more process oriented set of standards, ISO 9001:2000. In this article, Peter Fraser considers how ISO 9001:2000 can be integrated into […]

MDA Journal: Software Industrialization and the New IT

MDA Journal: Software Industrialization and the New IT This month we luanch a new feature, Dave Frankel’s MDA JOURNAL — comments and articles by Dave and other MDA gurus. In this month’s article, Dave reflects on Nicholas Carr’s recent HBR article on IT’s strategic value. He suggests that MDA illustrates Carr’s thesis. He also suggests […]

CMMI: Guidelines for Process Integration and Product Improvement

CMMI: Guidelines for Process Integration and Product Improvement Software development groups have been using the Capability Maturity Model (CMM) for years to judge how well managed their software development processes are. CMM Improvement is an extended model that is more general in nature. This is the latest, definitive book on the SEI’s CMM research and […]

Business Process Ontologies: Frequently Asked Questions

Business Process Ontologies: Frequently Asked Questions Dieter Jenz follows his popular July white paper on Business Process Ontologies with a white paper in which he answers 31 frequently asked questions about the topic.

The Zachman Framework and the OMG’s Model Driven Architecture

The Zachman Framework and the OMG’s Model Driven Architecture A team of experts who are working on the development of the OMG’s new Model Driven Architecture (MDA) consider how the MDA maps to the Zachman Framework, a popular approach to modeling enterprise architectures.

The Death of CRM Apps and the Birth of Customer Process Management

The Death of CRM Apps and the Birth of Customer Process Management Peter Fingar, a co-author of the currently popular book, Business Process Management: The Third Wave, has written a white paper describing how a process approach will change CRM.

The TeleManagement Forum’s NGOSS Framework

The TeleManagement Forum’s NGOSS Framework Celia Wolf provides a brief description of how the TeleManagement Forum is extending its eTOM and NGOSS telecom buisness process models and where they hope to go next.

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