Archives for May 2003

Motorola & Polaroid: The Case for Integrated Business Process Improvement

Motorola & Polaroid: The Case for Integrated Business Process ImprovementThis May BPTrends Advisor talks about the need to make certain that all business process change and management initiatives are integrated with corporate strategies and existing business processes, and that all options are considered before implementing new initiatives.

Sarbanes-Oxley Act of 2002

Sarbanes-Oxley Act of 2002This May BPTrends Advisor discusses the Sarbanes-Oxley Act of 2002 and talks about some possible implications for business process managers and analysts.

And Then a Miracle Occurs! Ensuring the Successful Implementation of Enterprisewide EPSS and E-Learning from Day On

And Then a Miracle Occurs! Ensuring the Successful Implementation of Enterprisewide EPSS and E-Learning from Day One Deborah L. Stone and Steven W. Villachica This article, by Deborah L. Stone and Steven W. Villachica, reprinted from the ISPI’s March issue of Performance Improvement, provides a great example of how human performance technology can be used […]

BPM’s Third Wave

BPM’s Third Wave This article is based on extracts from Business Process Management: The Third Wave, a currently popular book on next generation business process techniques, written by Howard Smith and Peter Fingar.

Postcard from Europe: Business Process: Less About Standards and More About Profitability

Postcard from Europe: Business Process: Less About Standards and More About Profitability Mark McGregor In this month’s Column, Mark McGregor considers the UML’s new 2.0 release and discusses how this, and other standards initiatives, affect the BP market.

Book Review: Model Driven Architecture: Applying MDA to Enterprise Computing

Book Review: Model Driven Architecture: Applying MDA to Enterprise Computing A Review of David Frankel’s magisterial overview of the Object Management Group’s new MDA approach to software development. Reviewed by Paul Harmon

Case Study: First Tech Credit Union and CRM

Case Study: First Tech Credit Union and CRM A description of how a credit union went about developing a knoweldgebase that could answer employee and customer questions via browser, email or phone, in a dozen different languages.

Technical Brief: The Evolution of the Balanced Scorecard

Technical Brief: The Evolution of the Balanced Scorecard Paul Harmon provides a brief description of Robert Kaplan and David P. Norton’s Balanced Scorecard concept and discusses how their approach to performance measurement has evolved over the past few years.

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