Archives for April 2003

CRM Automation

CRM Automation An overview of the CRM Application software packages, including Microsoft’s new offering, advice on integration, and a look at future directions.

The TeleManagement Forum’s eTOM Framework

The TeleManagement Forum’s eTOM FrameworkThis April BPTrends Advisor discusses the TeleManagement Forum, a consortium of Telecommunication companies working together to share information about business and IT developments in telecommunications, including eTOM, their industry specific business process framework.

TMF White Paper on NGOSS and MDA

TMF White Paper on NGOSS and MDA John Strassner The TeleManagement Forum has been working on a business process framework, eTOM, and an associated enterprise framework, NGOSS. In this paper, John Strassner, Joel Fleck, Jenny Huang, Cliff Faurer and Tony Richardson describe the similarities between the TMF’s NGOSS program and the OMG’s MDA initiative.

Case Study: Process Modeling Using Systems Dynamics: A Combined Case Study and Tutorial

Case Study: Process Modeling Using Systems Dynamics: A Combined Case Study and Tutorial Max Hughes provides a gentle introduction to System Dynamics, a modeling and simulation technology for dynamic systems. He illustrates his introduction by discussing how a systems dynamics practitioner helped a software company think through how its buisness really worked.

Technical Brief: The Market for Packaged Applications

Technical Brief: The Market for Packaged Applications Celia Wolf describes the Packaged Applications market, provides some definitions that emphasize how they can be used for business process automation, and estimates the overall size of the market.

Case Study: Intel’s Real-Time Decision Support Supply Chain System

Case Study: Intel’s Real-Time Decision Support Supply Chain System Paul Harmon describes a real-time delivery system that Intel developed using the SCOR methodology and some very sophisticated tools. The software manages the routine aspects of delivery, and makes suggestions to managers about how to resolve problems when they occur.

Technical Brief: Current Projects of the WfMC and BPMI

Technical Brief: Current Projects of the WfMC and BPMI Mike Gilger Mike Gilger, the CTO of Identitech, Inc. and the chair of the joint working group of the WfMC and BPMI organizations, provides a short summary of the three joint standards efforts currently being undertaken by the two organizations.

Postcard from Europe: Putting the Business First

Postcard from Europe: Putting the Business First Mark McGregor Mark McGregor discusses the need for greater emphasis on the human and business aspects of business process change. Too many vendors and change teams, he argues, seem to act as if most processes were automated when, in fact, most activities are performed by employees.

Book Review: Business Process Management: The Third Wave

Book Review: Business Process Management: The Third Wave Steve Olson, a Strategic Account Manager at Savvion, reviews Smith and Fingar’s popular new book on business process management.

Model Driven Six Sigma: Using ProVision

Model Driven Six Sigma: Using ProVision Proforma A Proforma white paper that describes how Proforma’s ProVision modeling suite supports Six Sigma development.

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